Onboarding & Support Policy

Onboarding costs and timelines depend on whether an integration already exists for your POS or ERP system.

• Existing integration: If ToolSwift already has an integration for your system, onboarding is faster and more cost-effective because the foundation is already established.
• Custom integration: If a custom integration is required, additional development work will affect both cost and timeline.

In all cases, onboarding includes data migration, integration setup and testing, and pre-launch training. We will review exact pricing and timelines for your specific setup during the onboarding process.

Most integrations are feasible, even without a formal API. The system must provide some export capability for us to use. While a REST API is preferred for optimal integration, it is not required.

Before any commitment, ToolSwift conducts a free feasibility assessment and shares the results with you, ensuring transparency before any costs are incurred. If no suitable API or export path exists, we will develop custom middleware or, in some cases, desktop-based software to enable integration.

Dealers have two direct support channels:

• Email your account manager directly
• Submit a ticket through ToolSwift's internal system, which routes issues directly to our team

Both channels are actively monitored, and issues are promptly routed to our team for a timely response.

Training does not end at launch. It continues as new features are introduced, tailored to your team's needs. An AI assistant to support daily use is also in development and will be available soon.

ToolSwift does not maintain a public roadmap. Development priorities are determined by the features that will benefit the greatest number of clients, rather than a fixed timeline.

If you require a specific feature sooner, we can scope and deliver a custom, paid solution to address your needs promptly.

If you have questions about onboarding or support not addressed here, please contact support@toolswift.ca.